Last updated: October 30, 2025
Welcome to Welcome to Vietnam (“the Company”, “We”, “Us”, or “Our”).
This Privacy Policy explains how We collect, use, and protect your information when You use our website and services, including AI•Companion.
By using our website, You agree to this Privacy Policy and the collection and use of information as described below.
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email, and payment details when You register, make a purchase, or contact Us.
- Usage Data: including IP address, browser type, pages visited, and time spent on our website.
- Cookies: small files used to remember preferences and improve website performance. You can disable Cookies in your browser settings, but some features may not work properly.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services;
- Process your orders and payments;
- Respond to your inquiries and support requests;
- Send updates, promotions, or important notices (you can opt out anytime);
- Ensure website security and prevent fraud.
We do not sell or rent your personal data to any third parties.
3. AI•Companion (AI Chat) Features
Powered by ChatGPT API (OpenAI)
Our AI•Companion is an AI-powered assistant developed by Welcome to Vietnam using OpenAI’s large language model. It provides travel information, recommendations, and general assistance.
Data Processing
- Messages sent to AI•Companion may be transmitted to OpenAI for processing and generating responses.
- We do not use your conversations to train AI models or for marketing.
- OpenAI may temporarily store interactions for system performance and abuse prevention, as explained in OpenAI’s Privacy Policy.
Information You Should Not Share
Please do not share sensitive information such as:
- Credit card or banking details
- Passport numbers or government IDs
- Personal health or financial data
Accuracy and Limitations
AI•Companion responses are automatically generated and may be inaccurate or incomplete.
By using it, You acknowledge that:
- The AI does not have factual awareness or memory of prior sessions.
- We are not liable for actions taken based on AI responses.
- AI content is provided “as is”, without any guarantees.
Data Retention
AI chat logs may be temporarily stored for diagnostics and security purposes, and are periodically deleted.
4. Data Sharing
We may share data only in these limited cases:
- With service providers (e.g., payment processors, analytics) to perform services on our behalf;
- To comply with legal requirements or protect our rights;
- As part of a business transfer, such as a merger or acquisition.
All partners are bound by confidentiality and data protection agreements.
5. Data Retention and Security
- We retain personal data only as long as necessary for the purposes stated above.
- We apply commercially reasonable security measures, but no online transmission is 100% secure.
- Use our website and AI features at your own discretion.
6. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect their personal information. If You believe a child has provided data, please contact Us to remove it.
7. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
Please review their policies before providing any personal data.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes take effect when posted on this page.
The updated date above reflects the latest version.
9. Contact Us
If You have any questions or concerns about this Privacy Policy or AI•Companion data usage, please contact us: [email protected]
